FAQ – You have questions, we have the answers!

Write us an e-mail with the subject ‘’Delete account’’ and your name. We will delete your account. Please share with us why you choose to delete your account at Sprezstyle. We would like to know your background, so that we can constantly improve our service. If you choose to delete your account permanently, we would like to thank you for the time you spent on Sprezstyle. We wish you all the best.

To use all functions at Sprezstyle.com, you need to login first. For that you need to type in your e-mail address and password on the login page.

Go to Login and click on 'Forgotten your password'. We will email you a new temporary password.

If you are not yet a customer, you can register here.

• Write us an email with the subject ‘’Wrong order’’ and your order number.
• We’ll send you a shipping label - Print it, stick it on the package and ship back
• Your package arrives and we ship you a new one + 5% coupon

We apologize for false order and hope for your understanding. You also get a 5% coupon.

1. Order again with your same address
2. Write us an email and name both order numbers
3. You’ll get refunded immediately the shipping costs for ‘one’ order
4. We ship then everything together as one package

1. Condition: Your order has not yet been shipped. Normally we ship at the same day or immediately on the next.
2. Write us an e-mail immediately with subject: Changing/Cancellation and your order number
3. If your order has not been shipped, we change/ cancel your order
4. You’ll receive a confirmation

1. Double-check your given email address
2. Write us a email with your name and order number
3. We’ll send you a new order confirmation

Detailed answers on the cancellation and return policies can be found here.

1. Product is damaged or not usable?
2. Send us a brief description where the damage lies
3. Make two photos of the damage and add them to the mail (damage must be seen at least in one photo)
4. We’ll check it out and send you a shipping label
5. Print it, stick it on the package and ship back
6. Your package arrives and we ship you a new one

You can redeem your coupon during the checkout process. Please give your coupon code in the appropriate field and confirm entry with the button "Apply Coupon".

Coupons are usually for our regular customers. From time to time we give all customers the opportunity to win a coupon. To be up-to-date on new products, special offers, events and much more, just follow us on Facebook, Youtube, Instagram and Twitter. Or subscribe to our Newsletter.

• We send our newsletter with MailChimp. The cancellation of the newsletter is therefore through MailChimp.
• Open our last newsletter
• At the bottom you’ll see ‘’Unsubscribe from this list’’
• Click on it and you are automatically signed out

If you do not receive our newsletters, it's most likely because of your e-mail settings. To receive our newsletters, change the ‘spam’ settings in your e-mail system. That way you ensure to get latest information on news, special offers, style trends and much more.

You get once or twice a month a newsletter about new products, special offers and styling recommendations. In addition to that, we send you also newsletters about special topics or events, which are at irregular intervals.

1. Styling-Videos
2. Styling advices & recommendations
3. Special offers
4. Rabatt-Aktionen
5. Coupons
6. New products
7. Subscribe now

We accept the following payment methods: PayPal, Visa, MasterCard, American Express, Maestro, Sofort Überweisung and Bank transfer.

At Sprezstyle, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Paymill GmbH. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

Please note the delivery time for your country. If you have not received your order according to that delivery time, please write us. Use the contact form or contact us by phone at +49 (0) 163 4430926. We check out your order and inform you promptly about the status.

We ship the packages with our trusted partner DHL and therefore your order is fully insured. After we shipped your order, you receive an email confirmation by DHL with a tracking code. You can track and trace your package until you receive it.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Germany: 1-2 workdays

Austria/Switzerland/Luxembourg: Basic Shipping 3-5 workdays / DHL Shipping 2-3 workdays/p>

Europe: Basic Shipping 3-5 workdays / DHL Shipping 2-3 workdays

Werktage: Montag-Freitag (Feiertage ausgeschlossen)

These delivery times are empirical values and guidelines. Deviations are not excluded.